JOSLIN OFFERS FREE INTERNATIONAL EXPRESS SHIPPING FOR ALL ORDERS OVER > $200 USD €200 EUR £200 GBP
- JOSLIN's orders are shipped from Melbourne, Australia.
- All international full price orders are shipped with DHL Express. International shipping costs are charged at a flat rate per country (calculated at checkout) for all orders under the free shipping threshold.
- Shipping timeframes with DHL EXPRESS are 4 - 12 business days from dispatch for Metro Locations/Major Cities.
- Please allow an additional 10 business days for Rural Addresses.
- Please also note that New Zealand is also included under our International Shipping Policy.
INTERNATIONAL SHIPPING UPDATE
JOSLIN has partnered with GLOBAL E, and is updating and improving our International Shipping Service on 1st May, 2023. From the 1st May, 2023, all Duties, Taxes and Shipping Costs will be included in the price you pay at check out. You will also be able to use your own countries PAY AS YOU GO apps, and the GLOBAL E loop return service.Orders will continued to be shipped with our partners at DHL Australia.
JOSLIN OFFERS FREE EXPRESS SHIPPING FOR ALL ORDERS OVER > $200 AUS
- JOSLIN's online orders are shipped from Melbourne, Australia.
- All Australian full price orders are shipped with AUSTRALIA POST EXPRESS
- Australian full price orders are charged at a flat rate of $10 AUD for all orders under the free shipping threshold.
- Shipping timeframes with AUSTRALIA POST EXPRESS are 1-2 business days from dispatch for Metro Locations/Major Cities.
- Please allow an additional 1-4 business days for Rural Addresses.
Orders are shipped from our Warehouse in Melbourne, Australia.
Full Price Orders placed before 10 am AEST Monday – Friday will be shipped same day.
Orders placed from 10am AEST onwards will be shipped the next business day.
Please note that once your order is on its way, we are unable to change the shipping address.
JOSLIN will not be held responsible if your item does not arrive in your preferred time frame but arrives in time abided by our Shipping Policy.
For discounted items purchased during a sale event, please allow an additional 1 - 5 business days for your order to be processed and shipped.
Please note that items purchased in our Warehouse Sale will be shipped via Standard Shipping. Please allow an additional 5 - 7 business days to receive your order.
JOSLIN cannot take responsibility for any parcels that have been delayed, gone missing, stolen, or have been delivered incorrectly.
Unfortunately, once the parcel has left our business' warehouse, it is the responsibility of AUSTRALIA POST and DHL EXPRESS. Any further disputes must be settled with AUSTRALIA POST and DHL EXPRESS.
We will endeavour to assist by contacting the Shipping Provider on your behalf to lodge an investigation. However, as the Shipping Provider stipulates the outcome and not JOSLIN, we cannot be held liable for the result of the investigation and the delayed or missing parcel.
Shipping dates are located clearly at the top of each product description. We aim to have your pre-ordered item(s) shipped to you as soon as they land in our Melbourne warehouse.
Please note that from time to time, shipping dates, due to circumstances out of our control, may not always be accurate. This is due to disruptions and/or clearance waiting times with our freight service(s).
If we anticipate a delay, we will be in contact to keep you informed of any changes to the delivery schedule. If you need further assistance, please contact us here.
Our warehouse is based in Melbourne, Victoria, Australia. Thus, our shipping dates are affected by both Australian National Public Holidays and Victorian (State) Public Holidays.
Orders placed on a date listed below, will be shipped the following business day:
- 1st January | New Year's Day
- 27th January |reserved for Australia Day
- 9th March |Labour Day
- 10th April |Good Friday
- 13th April | Easter Monday
- 12th June | King's Birthday
- 23rd September | Friday before the AFL Grand Final
- 3rd November | Melbourne Cup
- 25th December | Christmas Day
- 28th December | reserved for Boxing Day
No orders will be shipped out on the below days. Orders placed during this period will be shipped on the next open business day.
- 24th, 25th and 26th of December | Christmas Celebrations
- 31st of December and 1st of January | New Years Celebrations