CUSTOMER CARE

NOTICE: We are currently experiencing difficulties with our email domain provider for Customer Service. We sincerely apologise for the inconvenience. We are endeavouring to have this fixed as soon as possible.If you have recently contacted us and not heard back, we sincerely apologise.

In order for us to assist you so we can support your request urgently, please contact us via META INBOX. Please kindly send us a DIRECT MESSAGE (DM) on FACEBOOK or INSTAGRAM and we will assist you as soon as possible.

If your enquiry is regarding an ORDER, please provide us with your ORDER NUMBER and the NAME, COLOUR and SIZE of the item(s) you purchased using the below form when emailing Joslin Customer Care.

If the above link doesn't work, please email customercare@joslinstudio.com

Our Customer Care hours are Monday - Thursday, 8.30 am - 4.30 pm, AEST (Australian Eastern Time).

If your email is sent on a Friday, or over the weekend, we will respond to you on the following business day.

If you email us from an international location, we cannot email you back until AEST Business Hours the following business day.