JOSLIN RETURNS POLICY

Please consider the environment and carbon footprint of Online Shopping & Online Returns.

Before committing to any purchase online, we recommend viewing JOSLIN's Sizing & Conversion Guide.

If you require further assistance you can ask Joslin's Customer Care Team here. If you prefer to try on before purchasing, you may visit one of our beautiful Stockists.

If you would like a Refund, you must apply for a return within seven days of delivery to your shipping address. 

If it is past seven days, you will only be eligible for a Store Credit or Exchange for returns after seven days. 

Refunds are eligible on Full-Priced items only.

JOSLIN does not accept returns after 30 days or for Sale Items (Sale Items, Discounted Items & Final Sale Items).

Pre-Order Items are not eligible for a refund, as they are Made-To-Order. However, JOSLIN will supply an Exchange or Credit Note. 

If you want a refund, you must apply for a return within 7 days of delivery to your shipping address. 

If it is past 7 days, you will only be eligible for a Store Credit or Exchange.

Refunds are eligible on Full-Priced items only.

JOSLIN does not accept returns after 30 days or for Sale Items (Sale Items, Discounted Items & Final Sale Items).

Pre-Order Items are not eligible for a refund, as they are Made-To-Order. However, JOSLIN will supply an Exchange or Credit Note. 

Orders placed using Afterpay or ZipPay are NOT eligible for a Refund. However, they are eligible for an Exchange or Credit Note.

Orders are shipped from our Warehouse in Melbourne, Australia.

Full Price Orders placed before 10 am AEST Monday – Friday will be shipped same day.

Orders placed from 10am AEST onwards will be shipped the next business day. 

Please note that once your order is on its way, we are unable to change the shipping address.

JOSLIN will not be held responsible if your item does not arrive in your preferred time frame but arrives in time abided by our Shipping Policy.

Please kindly note, that the cost of return shipping is the responsibility of the customer. For further information see JOSLIN's Returns Policy.

Store credit notes are valid for 12 months from the date of issue. Store credit notes will be to the value of your purchase, less the shipping fee involved.

Credit notes can be used for Sale Items but cannot be used in conjunction with Discount Codes. Free shipping does not apply to Credit Notes, if you re-purchase another item with your Credit Note to the value of $300 AUD or over, you will need to pay for shipping. 

Returns for items purchased on a Store Credit Note will only be accepted within a 7 day period, including items shipped to PO boxes, private bags, parcel lockers, locked bags and common boxes.

At JOSLIN, we want to ensure your satisfaction with every purchase. You can return sale or discount items within 30 days, but only for a Store Credit Note (subject to the terms and conditions outlined both below and above)

Sale and Discount Conditions:

  • Exchanges for Size: You may exchange sale or discount items for a different size to ensure you get the perfect fit.
  • No Exchanges on Sale/discount Items: Unfortunately, we are unable to provide style exchanges for sale items. Please choose your sale items carefully to make sure they meet your needs.

For more details on our return policy, please refer to the information provided below and above on this page, or visit our Terms and Conditions page. If you have any questions or need further assistance, please contact our Customer Care team.

From time to time we will run Online Warehouse or Archive Sales. Please note that items will be marked as ‘FINAL SALE.’

Final Sale means that we are unable to accept returns, which includes return for refunds, exchanges or store credit, unless deemed faulty where we comply with Australian Consumer Law.

We offer an exchange of size, however, should you wish to exchange styles you will firstly need to send back your item for a store credit note, and then use the credit note to place a new order.

To exchange for your correct size, you must firstly submit a return request with your required size to confirm availability. You will need to cover the expense of your return, but we will happily send out your exchanged item free of charge.

When you place an order under 'pre-order', for shipment pending at a later date, your item has been booked and held accordingly for when our shipment/restock shipment arrives.

Thus, once you have placed your pre-order we cannot cancel or refund for 'change of mind' or 'wrong decision' as your garment is now booked and held. In align with our general returns policy, if you wish to cancel your pre-order purchase, Joslin Studio Pty Ltd will offer a Store Credit Note valid for 12 months. 

When you place an order under 'made to order', for shipment pending at a later date, your item is specially made to order with our manufacturers by our design team. Thus, once you have placed your 'made to order' order we cannot cancel or refund for 'change of mind' or 'wrong decision' as your garment is under manufacture. In align with our general returns policy, if you wish to cancel your pre-order purchase, Joslin Studio Pty Ltd will offer a Store Credit Note valid for 12 months. 

Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged with all original hang tags attached. All returns to Joslin Studio Pty Ltd’s Online Warehouse fall to the expense of the customer. Joslin Studio Pty Ltd is not liable for the loss of garments being returned. Joslin Studio Pty Ltd encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number and have it scanned in at your local Post Office.  Joslin Customer Care must be notified within 30 Business Days of receiving your item if you wish to return your item for a sizing exchange or a store credit note, or 7 days if you wish to receive a refund in accordance with our returns policy. Items that are returned after 30 days will not be accepted for Store Credit Note, inclusive of orders sent to PO boxes, private bags, parcel lockers, locked bags and common boxes. Joslin Studio Pty Ltd will not authorise any returns without a Return Authorisation Code being processed and Joslin Customer Care being contacted prior via email. Unauthorised returns will be sent back to the customer who will be charged the return shipping fee. Garments returned to Joslin Studio endure a full quality control procedure and checklist before being approved for exchange or store credit note. Item(s) returned to our Online Warehouse must be in their original condition. Any garments returned to us with stains (makeup, false tan, any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be returned or exchanged. Garments that have a strong odour of perfume, washing powder or are similarly impregnated will not be accepted back. Joslin Studio Pty Ltd reserves the right to deny a credit note or exchange if health and safety standards are not met. Joslin Studio Pty Ltd reserves the right to change the terms and conditions and shipping costs at any given time.

We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserved the right to repair a minor fault or minor problem (i.e resend, replace or re-sew a button that has fallen off, loose thread or threads not cut away). In this case all extra costs involved to the customer will be refunded with proof of receipt, or, be paid for in advance by Joslin Studio Pty Ltd where possible. In the case of genuine manufacturing fault (i.e broken zipper, snapped waistband elastic), we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Joslin Studio Pty Ltd to:- Provide a replacement that is identical, or of similar value repair the product within a reasonable time, or give a refund. - The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.Please note a manufacturing fault does not include general wear and tear, the garment's care instructions not being strictly followed, or, marks left from false tan, grease, oil, food, drink, make up, ink, dirt, dust or marks of a similar nature. When a refund is provided due to a manufacturing fault, we will refund all costs incurred, strictly, to your original method of payment used with our website software. If you purchased your item with Afterpay, extra costs incurred will be refunded to another method of payment upon our request. We can only refund your original order's dollar amount via Afterpay, in most cases.

Due to the characteristics of these natural fibres, it is usual for certain inherent irregularities or natural raw flecks to occur within the cloth and for creasing to appear when worn. Returns for exchange or credit note, or complaints regarding a 'manufacturing fault' will not be accepted.

Our regular Returns Policy does not apply for dress hire businesses, hiring boutiques or similar rental businesses. Any such businesses placing orders agree that they waive their right to return, credit, refund, exchange, repair or remedy in any circumstance, including faulty or manufacturing. For further information, please see our website's Terms & Conditions and Usage Waiver.

Promotion available on full-priced knitwear, pre-order, new arrivals, and sale items. 

  • Discount automated at check out.
  • Cannot be used in conjunction with any other offer, coupon code or discount code.
  • Ends on May 11 at Midnight. 
  • This discount is provided in AUD currency only, even whilst shopping in other currencies. The discount provided at checkout will be in AUD only.

Full Priced Items purchased during Spend & Save promotion:

  • Are eligible for a STORE CREDIT or SIZE EXCHANGE only (whilst stocks last, otherwise a STORE CREDIT will be issued)

Sale Items purchased during Spend & Save promotion:

  • Are FINAL SALE and cannot be returned for a refund, store credit or size exchange

ITEMS MARKED FINAL SALE CANNOT BE RETURNED

  • NOT AVAILABLE IN CONJUNCTION WITH ANY OTHER OFFER OR PROMOTION, INCLUDING JOSLIN'S WELCOME DISCOUNT CODE
  • OFFER CANNOT BE REDEEMED AGAINST A PRIOR PURCHASE
  • ONE WEEK ONLY, ENDS THURSDAY 11TH APRIL MIDNIGHT AEST
  • STANDARD SHIPPING ON ALL DOMESTIC ORDERS
  • While stock lasts, offer cannot be extended outside the promotion period
  • Due to the high volume of demand, JOSLIN cannot guarantee the availability of stock during the offer period
  • Please allow an additional 1 - 5 business days for your order to be processed and shipped