Please email Customer Care with your return request. Ensure to include your ORDER NUMBER and the NAME, COLOUR and SIZE of the item(s) you purchased. We will then guide you through the next steps of your return process, in accordance with our Returns Policy.
EMAIL CUSTOMER CARE HERE
If the above link doesn't work, please email customercare@joslinstudio.com
Our Customer Care hours are Monday - Thursday, 8.30 am - 4.30 pm, AEST.
If your email is sent on a Friday or the weekend, we will aim to respond to you the following business day.
If you email us from an international location, we cannot email you back until AEST Business Hours the following business day.
Please consider the environment and carbon footprint of Online Shopping & Online Returns.
Before committing to any purchase online, we recommend viewing Joslin's detailed Sizing & Conversion Guide.
If you require further assistance you can ask JOSLIN Customer Care.
Rules Before Returning
Item(s) must be unworn with original tags attached.Item(s) sold as 'Final Sale' are not eligible for return unless deemed faulty.
A Return Authorisation Code and Returns Address will only be provided once Customer Care has been contacted using the below form.
Please provide us with your ORDER NUMBER and the REASON for RETURN or EXCHANGE.
