Please email Customer Care with your return request. Ensure to include your ORDER NUMBER and the NAME, COLOUR and SIZE of the item(s) you purchased. We will then guide you through the next steps of your return process, in accordance with our Returns Policy.
If the above link doesn't work, please email customercare@joslinstudio.com
Our Customer Care hours are Monday - Thursday, 8.30 am - 4.30 pm, AEST (Australian Eastern Time).
If your email is sent on a Friday, or over the weekend, we will respond to you on the following business day.
If you email us from an international location, we cannot email you back until AEST Business Hours the following business day.
Please consider the environment and carbon footprint of Online Shopping & Online Returns.
Before committing to any purchase online, we recommend viewing Joslin's detailed Sizing & Conversion Guide.
If you require further assistance you can ask JOSLIN Customer Care.
Rules Before Returning
Item(s) must be unworn with original tags attached.Item(s) sold as 'Final Sale' are not eligible for return unless deemed faulty.
A Return Authorisation Code and Returns Address will only be provided once Customer Care has been contacted using the below form.
Please provide us with your ORDER NUMBER and the REASON for RETURN or EXCHANGE.
Returns Policy
Please view our Australian Returns Policy and understand our terms and conditions.
Before committing to any purchase, we recommend viewing our detailed Sizing & Conversion Guide.
If you would like to try on for size or suitability, we highly recommend to purchase through one of our beautiful Stockists.
Items purchased on www.joslinstudio.com may not be returned to our boutique.
